Refund policy

POD Disputes (Proof of Delivery):

If you have not received an order that shows delivered on the date of delivery, you can inform us of the error within 72 hours of delivery. Beyond that we are unable to raise a dispute with our shipping partners and hence will not be able to take your query forward.

Return / Refund / Replacement :

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Drop us a mail at kwinsindia@gmail.com with images of the damaged product within 3 days of receiving the order in its complete original packaging. We will check and get back to you whether we can replace the product (based on availability) or refund your money. Please allow 24-48hrs for us to get back to you.
Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
Please note that we do not offer exchanges, and refunds are applicable only in the case of you receiving a damaged/broken product.

Cancellation :

Please mail us at kwinsindia@gmail.com within 24 hours of placing an order for cancellation request. If your order has not been shipped yet, we shall accept your cancellation request & shall initiate the cancellation process

o Refund for the cancelled order :

You will get refund equivalent to 97% of the total value paid online or through any mode for the product. 3% Charges are for the online transactions paid to third-party payment gateways & are hence non-refundable.
If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

Incase, the order has already been shipped / dispatched from our warehouse, we shall not be able to entertain any cancellation request
No cancellation applicable for customized products once the order is placed.
Unfortunately, we cannot accept cancellation of sale items or gift cards.